Refund Policy

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UrjaDigital is a brand of Suncity Urja Private Limited (“we”, “us”, “our”). Our services include on-ground delivery (e.g., installation) and digital execution (e.g., marketing). Because services involve planning, labour, and third-party costs, refunds depend on work completed and non-recoverable expenses.

General principles

• Refunds apply to service fees you have paid to us under a proposal, SOW, or agreement.
• We cannot refund fees already paid to third parties on your behalf (e.g., permits, platform spends, licenses, logistics) if they are non-recoverable.
• If we miss a contracted milestone materially due to our actions and cannot remedy within a reasonable time, a partial refund or credit may apply.

Installation work (illustrative)

• Before mobilisation: Reasonable administrative deductions may apply.
• After design/BoQ/procurement: Deductions for completed design hours and procured materials.
• After site work has begun: Deductions for labour completed, site expenses, equipment, and materials.

Digital marketing work (illustrative)

• Strategy & setup done: Deductions for research, tracking, and account builds delivered.
• Active campaigns: No refund on media spends paid to platforms; service fee proration may apply based on work done.
• Creative/landing pages: Deductions for assets delivered or in production.

Your contract may specify a different or more detailed framework. In case of conflict, the contract governs.

1. Email info@urjadigital.com with subject “Refund Request – [Your Company]”.
2. Include contract/SOW reference, payment date/amount, and reason for the request.
3. Share any supporting documents (timelines, deliverables, correspondence).

Assessment & timelines

• We acknowledge within 3 business days.
• We review the request and provide an outcome or next steps typically within 10–15 business days, depending on complexity.
• If approved, refunds are processed to the original payment method where feasible; otherwise, we arrange an alternate mode.

• Government fees, permits, inspection charges, or statutory costs.
• Third-party licenses, subscriptions, shipping, logistics.
• Media/ads spends on platforms (e.g., Google, Meta).
• Custom materials, fabricated parts, or made-to-order items.
• Completed phases or deliverables already handed over.

• Rescheduling: We will accommodate reasonable date changes subject to resource availability and third-party commitments.
• Client-caused delays: Timelines and SLAs shift accordingly; additional visits or change requests may be chargeable.
• Force majeure: Both parties will work in good faith to adjust scope and schedules; refunds/credits considered case-by-case.

We encourage you to contact us first at info@urjadigital.com to resolve any concerns. Unauthorised chargebacks may be contested with documentation of work performed and approvals received.

For refund questions, contact info@urjadigital.com or write to our offices below. This policy is governed by the laws of India. Disputes are subject to the competent courts in Jaipur, Rajasthan, unless otherwise agreed in contract.